What is Remote Assistance?
- Using your high speed internet connection, Remote Assistance
will allow our technicians to remotely access your computer to troubleshoot and repair
your computer, tune-up your computer, set up your email, set up and configure your
printer, install and configure new software, scan your computer for viruses, adware,
spyware and trojans, provide tutoring on specific subjects, all without having to leave
the comfort of your home.
Why use Remote Assistance?
- Remote Assistance is Safe & Secure. When
remotely connected with our technician your session is protected by an encrypted 128-bit
connection. You are able to watch everything the technician is doing on your screen
at home.
- Remote Assistance is Convenient. There is no
need for you to leave your home to get technical help with most problems. Simply
request Remote Assistance using your e-mail client or telephone.
- 30-Day Guarantee. Our service is
guaranteed for 30 days. If you have a problem with services rendered
simply contact the technician that performed the service and he/she will fix the problem
at no additional cost to you.
How much does Remote Assistance cost?
- Remote Assistance can be purchased in blocks of 1, 6, 12 or 24 hours
using our Pre-Paid option. The more hours you purchase the cheaper the rate! (We
reserve the right to adjust prices if necessary to allow increase or decrease in the cost
of living).
| NUMBER OF HOURS |
PRICE PER HOUR |
TOTAL DUE |
| 1 |
$25.00 |
$ 25.00 |
| 6 |
$20.00 |
$120.00 |
| 12 |
$15.00 |
$180.00 |
| 24 |
$10.00 |
$240.00 |
Computer
Tutoring is available for $20.00 per hour.
|
Click on the following link to compare
my rates with that of a major retail store
Click here for
major competitor's Online Support Fees |
How do I purchase hours?
- Presently we are billing using an "honor" system.
Because our technicians are private contractors you will be billed by the technician for
the amount of hours you wish to purchase. Your first hour of service is FREE.
At that time simply tell the technician the number of hours you wish to purchase and he
will bill you directly, either by email or direct mailing (there is a $2.00 service fee
for direct mailing). At the present time we are NOT accepting credit cards.
When you receive your invoice simply mail a check or money order to the address listed on
the invoice. If your payment does NOT clear the bank we simply will NOT do business
with you in the future until amount due is paid in full. We trust you to pay your
bill promptly and in full within 7 days after receipt of the invoice.
How do I get started?
- Send us an email requesting "remote assistance" by clicking
HERE, or send us an
email to:
RemoteSupport@tutor4computer.net.
Please include a phone number were you can be reached. Communication
will be necessary during "remote assistance" in case questions arise during
initial connection. (Please allow a maximum of 2 hrs. for a technician to contact
you as the technician might already be busy with another customer)
- The technician will email you instructions on how to begin
"remote assistance."
Or if you prefer, click HERE
to open up the START page Menu. On the Menu click the option "ShowMyPC to
Remote User." Click RUN or SAVE the file to your
desktop. If you SAVE the file to your desktop then double click the file to run the
program. Once the program opens click on the "Show My PC Now" button.
This will generate a Password which you will then give to the technician.
- Give the Password to the technician. The
technician will now be able to begin "Remote Access".
|
